Privacy policy
Privacy Policy
This Privacy Policy explains how Suppliers Direct (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
We are committed to safeguarding your privacy and ensuring your personal data is handled lawfully, fairly, and transparently.
1. Information We Collect
Information You Provide to Us
We may collect the following information when you interact with our website or contact us:
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment information (processed securely through our payment providers)
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Order details
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Any information submitted via contact forms or support emails
Information Collected Automatically
When you visit our website, we may collect:
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IP address
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Browser type
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Device information
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Pages viewed
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Time spent on the website
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Cookies and tracking technologies (see section on Cookies)
Payment Information
We do not store credit card details. All payment processing is handled securely by third-party payment gateways such as Shopify Payments, PayPal, Klarna, or other trusted providers.
2. How We Use Your Information
We use your data to:
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Process and fulfil your orders
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Provide customer support
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Send order confirmations and updates
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Improve website functionality and user experience
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Detect and prevent fraud or security issues
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Comply with legal and regulatory obligations
If you subscribe to newsletters or marketing updates, we may also use your email to send promotional content. You may unsubscribe at any time.
3. Sharing Your Information
We may share your information with:
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Service providers who help us operate our business (e.g., Shopify, delivery couriers, payment processors)
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Fraud prevention and security partners
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Legal authorities if required by law
We never sell your personal information to third parties.
4. Cookies and Tracking Technologies
Our website uses cookies to:
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Improve your browsing experience
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Analyse website traffic
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Save your preferences
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Support essential site functionality (such as the shopping cart)
You can disable cookies through your browser settings, but some features of the site may not function properly.
5. Data Retention
We retain your personal information only for as long as necessary to:
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Process your orders
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Provide customer service
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Comply with legal, tax, and accounting obligations
Order information is generally kept for at least six years to meet UK tax and legal requirements.
6. Your Rights (UK and EU Customers)
You have the right to:
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Access the personal data we hold about you
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Request corrections to inaccurate data
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Request deletion of your personal data (with certain legal exceptions)
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Object to processing
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Request a copy of your data
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Withdraw marketing consent at any time
To exercise your rights, contact us at:
info.suppliersdirect@gmail.com
7. Security Measures
We take appropriate technical and organisational steps to protect your information, including:
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Secure website connection (SSL encryption)
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Restricted access to personal data
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Use of trusted payment partners
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Regular monitoring of platform security
While we take strong precautions, no online system can guarantee absolute security.
8. Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated revision date.
10. Contact Us
For questions about this Privacy Policy or how we handle your personal information, please contact: