Refund policy

Returns & Refund Policy

At Suppliers Direct, we aim to ensure every customer is satisfied with their purchase. If an item does not meet your expectations, you may be eligible for a return or refund under the guidelines below.

14-Day Return Window

Customers have 14 days from the date of delivery to request a return.

To start a return, email us at: info.suppliersdirect@gmail.com

A member of our team will provide full instructions.

Eligibility for Returns

We accept returns on most items if they meet the conditions outlined below.

General Products

Products must be:

Unused
In their original packaging
In a resellable condition
Complete with all tags, components, and accessories

Wearables (Clothing, Bags, Accessories, etc.)

Returns are accepted if the item is:

Unworn
Free from stains, marks, odours, or damage
Returned with original tags and packaging

Cosmetics and Beauty Products

For hygiene and safety reasons, cosmetics can only be returned if:

They are completely unopened
The factory seal is intact
They have not been swatched, tested, or used

Opened or used cosmetic products cannot be returned unless they arrived damaged or defective.

Non-Returnable Items

We cannot accept returns for:

Opened or used cosmetics
Personal care items once opened
Items marked as “Final Sale” or “Non-returnable”
Used wearables
Clearance items (unless faulty)

Damaged, Faulty, or Incorrect Items

If the item you receive is damaged, faulty, or incorrect:

Contact us within 48 hours of delivery
Provide clear photos or video showing the issue

We will arrange a replacement or a refund once verified.

Refunds

After your returned item is inspected and approved:

Refunds are issued to the original payment method
Processing typically takes 3 to 7 business days

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item:

Submit a return request first
Once approved, we will send your replacement item after the original has been returned

Return Shipping

Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs.
We strongly recommend using a tracked delivery service for returns.

Order Cancellations

Orders can be cancelled only if the item has not yet been dispatched.
If already shipped, the standard return process applies.

Contact Us
For any questions regarding returns or refunds, please contact:

info.suppliersdirect@gmail.com